Frequently Asked Questions
Everything you need to know about shopping at Ilona Andrews Store.
What is the standard shipping timeframe?
We typically process orders within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please visit our returns portal to initiate a request for a refund or store credit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any local customs duties and taxes that may apply upon arrival.
How should I care for my Ilona Andrews apparel?
To maintain the quality of your items, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are located on the internal garment tag.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact support as soon as possible to see if we can assist.